FAQ
FAQ
Frequently Asked Questions
Do you offer free Wi-Fi?
Yes, we provide complimentary high-speed Wi-Fi for all guests during their stay.
Is parking available?
Yes, free parking is available on the premises for registered guests.
Is there a kitchen available?
Some units include a fully equipped kitchen or kitchenette. Please confirm your room type when booking.
Is the property safe?
Yes, guest safety is a priority. The property is located in a secure environment, and security measures are in place.
How can I make a reservation?
You can book through:
Airbnb platform
Direct contact (phone or WhatsApp)
booking.com
Is airport pickup available?
Airport transfer can be arranged upon request at an additional cost.
What happens if I cancel my booking?
Cancellation policies depend on the booking platform or agreement. Please review the cancellation terms before confirming your reservation.
Are the rooms furnished?
Yes, all rooms and apartments are fully furnished with essential amenities for a comfortable stay.
Do you provide housekeeping services?
Basic cleaning is provided. Additional housekeeping can be arranged upon request (extra charges may apply).
Are pets allowed?
Pets are allowed only with prior approval. Additional conditions or fees may apply.
Do you allow parties or events?
No. Parties, loud music, and events are not allowed to maintain a peaceful environment for all guests.
What payment methods do you accept?
We may accept:
Mobile money
Bank transfer
Cash
Online payment (depending on booking method)
Do you offer long-stay discounts?
Yes, discounts may be available for weekly or monthly stays. Please contact us for special rates.
Who do I contact during my stay?
You will receive a contact number after booking for any assistance or emergencies.